Terms & Conditions

These Terms & Conditions govern all use of the bai99 platform, including its website, mobile interface, casino games, sports betting, and related services. By creating an account or placing a bet, you confirm that you have read, understood, and accepted these terms in full.

Welcome to bai99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions constitute a legally binding agreement between you (the "User") and bai99 (the "Platform"). By registering an account, accessing any service, or placing any wager on our platform, you acknowledge that you have read, understood, and unconditionally agreed to all provisions set forth herein.

If you do not agree with any part of these terms, you must immediately cease using the bai99 platform and close your account if one has already been created. Continued use of the platform following any update to these terms constitutes your acceptance of the revised terms.

bai99 is an entertainment platform intended strictly for eligible adults. To register and participate on the platform, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age — bai99 strictly enforces a 21+ policy with no exceptions.
• You must be the verified account holder and the funds in your account must be your own.
• You must not be registered as a self-excluded player or subject to any voluntary or mandatory exclusion order.
• You must not be an employee, affiliate, agent, or family member of an employee of bai99 or any associated company.

bai99 reserves the right to verify eligibility at any time and to suspend or close accounts that do not satisfy these criteria. Providing false information during registration is a serious breach of these terms and may result in permanent account closure and forfeiture of any funds held in the account.

To access the full range of bai99 services, you are required to create a personal account. Each user may hold only one account — duplicate or multiple accounts are strictly prohibited. When registering, you agree to the following obligations:

• Provide accurate, current, and complete personal details including your full legal name, date of birth, and a valid contact number or email address.
• Keep your login credentials strictly confidential. Do not share your username, password, or one-time passcode with any third party.
• Notify bai99 support immediately if you suspect unauthorized access to your account or believe your credentials have been compromised.
• Promptly update your registered details if any information changes, including your mobile number or payment method linked to bKash, Nagad, or Rocket.

bai99 will not be liable for any losses arising from unauthorized account use where the user has failed to take reasonable steps to protect their credentials. The platform uses SSL encryption and secure session management to protect all user data, but account-level security remains the user's responsibility.

bai99 supports fast, secure transactions in Bangladeshi Taka (BDT) through multiple locally trusted payment channels. The following rules govern all financial transactions on the platform:

• All deposits must originate from a payment method registered in your own name. Third-party deposits — including payments made from another person's bKash, Nagad, Rocket, or Upay account — are strictly prohibited.
• Minimum and maximum deposit and withdrawal limits apply and are subject to change. Please check the bai99 payments page for current thresholds.
• Withdrawal requests are subject to verification. bai99 may request supporting documentation before processing any withdrawal to prevent fraud and comply with anti-money laundering obligations.
• Withdrawals will only be processed to the same payment method used for the most recent deposit, where technically possible, to minimize fraud risk.

bai99 offers various bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms that apply alongside these general Terms & Conditions. By claiming any bonus, you agree to the applicable bonus-specific requirements including the following:

• Welcome bonuses and free spins are for new players only and may only be claimed once per household, device, or IP address.
• All bonuses carry a wagering requirement that must be completed before any associated winnings can be withdrawn. The applicable rollover multiplier is stated in each promotion's individual terms.
• bai99 reserves the right to withdraw, modify, or cancel any bonus at any time if abuse, collusion, or technical errors are detected.
• Bonuses cannot be combined unless explicitly stated in the promotion. Only one active bonus may typically be held in a player's account at any given time.

Promotional offers are designed for recreational play only. bai99 reserves the right to verify bonus activity and may withhold or reclaim bonus funds where the terms governing a particular bonus have not been met. Players who believe a bonus has been applied incorrectly should contact our support team promptly.

To maintain the integrity of the bai99 platform and protect all users, the following activities are strictly prohibited and will result in immediate account suspension, permanent closure, and forfeiture of all funds:

• Opening or operating multiple accounts, or facilitating others in doing so, for the purpose of claiming multiple bonuses or circumventing limits.
• Money laundering, fraud, or using the platform for any activity that contravenes applicable financial regulations.
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with or gain advantage on the platform without prior written consent from bai99.
• Collusion with other players, match-fixing, or any coordinated strategy designed to exploit the platform's systems or other players.
• Attempting to access restricted areas of the bai99 platform, reverse-engineering any part of the software, or introducing malicious code or exploits of any kind.

bai99 cooperates fully with law enforcement authorities and will report suspicious activity where required. Any winnings or balances associated with prohibited activity will be permanently forfeited.

bai99 is committed to promoting responsible gaming across Bangladesh. We strongly encourage all players to treat gambling as entertainment, not as a source of income. If at any time you feel that your gambling habits are becoming problematic, please make use of the tools and resources available on our Responsible Gaming page.

Players may set deposit limits, session time limits, or request a cooling-off period or full self-exclusion by contacting our support team. bai99 will honour all such requests promptly and without penalty to the player. Responsible gaming is not just a policy for us — it is a fundamental part of how we operate.

All content available on the bai99 platform — including but not limited to text, graphics, logos, game interfaces, software, design elements, and databases — is the exclusive intellectual property of bai99 or its licensed content providers. No part of the platform may be copied, reproduced, modified, distributed, transmitted, or exploited for any commercial purpose without the prior written consent of bai99.

Game content, including titles, mechanics, and audiovisual elements, may be owned by third-party providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt. bai99 uses these games under valid licensing agreements. Any unauthorized use of third-party game assets may constitute an independent infringement of those providers' rights.

To the fullest extent permitted by applicable law, bai99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the platform, including losses resulting from service interruptions, technical faults, errors in odds display, or delays in payment processing. bai99's total aggregate liability in connection with any claim shall not exceed the amount deposited by the user in the 30 days preceding the event giving rise to the claim.

bai99 does not guarantee the uninterrupted availability of the platform. Scheduled maintenance windows, emergency downtime, or third-party infrastructure issues may temporarily affect service. We will endeavour to provide advance notice of scheduled maintenance where reasonably practicable.

bai99 is committed to protecting your personal data. We collect, store, and process personal information solely for the purposes of account management, identity verification, fraud prevention, and service improvement. We do not sell or rent your personal data to third parties. Full details of our data practices, including your rights as a data subject, are set out in our Privacy Policy. By using the bai99 platform, you consent to the collection and use of your data as described therein.

bai99 reserves the right to update, revise, or replace any part of these Terms & Conditions at any time. When material changes are made, we will publish the updated version on this page with a new effective date. It is your responsibility to review these terms periodically to stay informed of any changes.

Your continued use of the bai99 platform after any such amendment constitutes your acceptance of the revised terms. If you disagree with any amendment, you should cease using the platform and, if applicable, close your account by contacting our support team.

These Terms & Conditions are governed by and construed in accordance with applicable laws. Any dispute arising out of or in connection with these terms shall first be referred to bai99's customer support team for informal resolution. Should a satisfactory resolution not be reached within 30 days, the parties agree to pursue resolution through lawful means. bai99 strives to resolve all player complaints fairly, transparently, and within a reasonable timeframe. Players in Bangladesh are encouraged to contact our support team at [email protected] for any queries relating to these terms.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, our support team is available 24/7 to assist you. You may reach us at the email address below. Please quote your registered username and a brief description of your query to help us respond as efficiently as possible.

Email (plain text — not a link): [email protected] — Response time: within 24 hours, Bangladesh Standard Time (BST, UTC+6).